KUM® Return Policy

Return & Refund Policy

Thanks for shopping at KUM Ireland Ltd.

If you are not entirely satisfied with your purchase, we will accept a return of an unused and unopened product.

Returns

You have fourteen calendar days to return an item from the date you received it.

Returned items must be delivered to us unused, in original packaging, and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.

Your item needs to have a receipt or proof of purchase.
KUM Ireland Ltd. will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Refunds

Once we receive the returned item KUM Ireland Ltd. will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit (excluding shipping as we are unable to refund the initial shipping cost of your order) within a certain amount of days, depending on your card issuer’s policies.

Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

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